[Linux Academy] Amazon Connect Essentials (Kelby Enevold)

00-course-introduction.mp4 [5m 664k 765]
00-course-introduction.srt [2k 337]
01-about-the-author.mp4 [4m 40k 688]
01-about-the-author.srt [2k 264]
02-creating-an-aws-account.mp4 [34m 570k 536]
02-creating-an-aws-account.srt [6k 832]
03-contact-center-basics-and-key-components.mp4 [56m 464k 267]
03-contact-center-basics-and-key-components.srt [9k 729]
04-contact-center-costs.mp4 [34m 683k 802]
04-contact-center-costs.srt [5k 282]
05-amazon-connect-costs-and-benefits.mp4 [113m 558k 430]
05-amazon-connect-costs-and-benefits.srt [20k 242]
06-summary-and-what-s-next.mp4 [25m 764k 894]
06-summary-and-what-s-next.srt [5k 605]
07-scenario-introduction.mp4 [56m 515k 199]
07-scenario-introduction.srt [8k 485]
08-customer-and-business-requirements-part-1.mp4 [123m 845k 386]
08-customer-and-business-requirements-part-1.srt [19k 599]
09-customer-and-business-requirements-part-2.mp4 [44m 258k 760]
09-customer-and-business-requirements-part-2.srt [7k 459]
10-agent-requirements.mp4 [59m 198k 219]
10-agent-requirements.srt [11k 717]
11-infrastructure-and-management-requirements.mp4 [97m 513k 169]
11-infrastructure-and-management-requirements.srt [16k 617]
12-the-requirements-document.mp4 [78m 148k 693]
12-the-requirements-document.srt [13k 786]
13-creating-a-contact-center-part-1.mp4 [72m 452k 707]
13-creating-a-contact-center-part-1.srt [16k 46]
14-creating-a-contact-center-part-2.mp4 [53m 144k 21]
14-creating-a-contact-center-part-2.srt [10k 652]
15-configuring-inbound-and-outbound-calls-and-numbers.mp4 [89m 459k 46]
15-configuring-inbound-and-outbound-calls-and-numbers.srt [20k 155]
16-creating-queues-routing-profiles-and-contact-flows-part-1.mp4 [99m 135k 393]
16-creating-queues-routing-profiles-and-contact-flows-part-1.srt [19k 964]
17-creating-queues-routing-profiles-and-contact-flows-part-2.mp4 [74m 993k 719]
17-creating-queues-routing-profiles-and-contact-flows-part-2.srt [14k 643]
18-contact-flow-architecture.mp4 [123m 479k 189]
18-contact-flow-architecture.srt [21k 618]
19-building-a-contact-flow-part-1.mp4 [123m 587k 21]
19-building-a-contact-flow-part-1.srt [20k 18]
20-building-a-contact-flow-part-2.mp4 [89m 620k 411]
20-building-a-contact-flow-part-2.srt [14k 976]
21-implementing-self-service.mp4 [133m 683k 507]
21-implementing-self-service.srt [20k 701]
22-configuring-customer-callback-part-1.mp4 [148m 361k 678]
22-configuring-customer-callback-part-1.srt [26k 109]
23-configuring-customer-callback-part-2.mp4 [163m 664k 360]
23-configuring-customer-callback-part-2.srt [24k 964]
24-adding-a-lex-bot-part-1.mp4 [100m 30k 100]
24-adding-a-lex-bot-part-1.srt [19k 636]
25-adding-a-lex-bot-part-2.mp4 [87m 776k 172]
25-adding-a-lex-bot-part-2.srt [16k 449]
26-adding-a-lex-bot-part-3.mp4 [116m 835k 917]
26-adding-a-lex-bot-part-3.srt [19k 46]
27-configuring-agents.mp4 [66m 467k 164]
27-configuring-agents.srt [16k 471]
28-adding-and-using-agent-states.mp4 [79m 169k 661]
28-adding-and-using-agent-states.srt [14k 38]
29-configuring-and-working-with-call-recordings.mp4 [84m 478k 935]
29-configuring-and-working-with-call-recordings.srt [14k 219]
30-monitoring-live-conversations-and-listen-in.mp4 [40m 173k 950]
30-monitoring-live-conversations-and-listen-in.srt [7k 876]
31-configuring-monitoring-and-metrics.mp4 [128m 71k 82]
31-configuring-monitoring-and-metrics.srt [25k 380]
32-troubleshooting-part-1.mp4 [41m 926k 687]
32-troubleshooting-part-1.srt [9k 117]
33-troubleshooting-part-2.mp4 [35m 174k 676]
33-troubleshooting-part-2.srt [8k 706]
34-leveraging-chat-functionality-in-amazon-connect-part-1.mp4 [105m 251k 809]
35-leveraging-chat-functionality-in-amazon-connect-part-2.mp4 [49m 779k 120]
36-transferring-chats-and-calling-other-agents.mp4 [120m 87k 421]
37-leveraging-a-lex-chatbot.mp4 [154m 55k 902]
38-what-s-next.mp4 [7m 4k 211]
38-what-s-next.srt [2k 873]

downloads
1450-lexpineheadv2 [12k 675]
1451-lexchat [11k 656]
1452-pineheadv2-2 [12k 240]
1453-disconnect-flow [2k 730]
1454-pineheadrescuebot-export-json.json [9k 35]
1455-little-paws-animal-rescue-requirements-document-final-pdf.pdf [59k 969]
1462-samplenewusersconfig-csv.csv [325]

transcript
00-course-introduction.txt [1k 416]
01-about-the-author.txt [1k 377]
02-creating-an-aws-account.txt [4k 7]
03-contact-center-basics-and-key-components.txt [6k 54]
04-contact-center-costs.txt [3k 239]
05-amazon-connect-costs-and-benefits.txt [12k 419]
06-summary-and-what-s-next.txt [3k 459]
07-scenario-introduction.txt [5k 252]
08-customer-and-business-requirements-part-1.txt [12k 48]
09-customer-and-business-requirements-part-2.txt [4k 634]
10-agent-requirements.txt [7k 294]
11-infrastructure-and-management-requirements.txt [10k 392]
12-the-requirements-document.txt [8k 614]
13-creating-a-contact-center-part-1.txt [9k 752]
14-creating-a-contact-center-part-2.txt [6k 399]
15-configuring-inbound-and-outbound-calls-and-numbers.txt [12k 298]
16-creating-queues-routing-profiles-and-contact-flows-part-1.txt [11k 936]
17-creating-queues-routing-profiles-and-contact-flows-part-2.txt [8k 860]
18-contact-flow-architecture.txt [13k 80]
19-building-a-contact-flow-part-1.txt [12k 195]
20-building-a-contact-flow-part-2.txt [9k 158]
21-implementing-self-service.txt [12k 606]
22-configuring-customer-callback-part-1.txt [15k 939]
23-configuring-customer-callback-part-2.txt [15k 169]
24-adding-a-lex-bot-part-1.txt [11k 983]
25-adding-a-lex-bot-part-2.txt [10k 122]
26-adding-a-lex-bot-part-3.txt [11k 665]
27-configuring-agents.txt [10k 76]
28-adding-and-using-agent-states.txt [8k 561]
29-configuring-and-working-with-call-recordings.txt [8k 674]
30-monitoring-live-conversations-and-listen-in.txt [4k 779]
31-configuring-monitoring-and-metrics.txt [15k 584]
32-troubleshooting-part-1.txt [5k 543]
33-troubleshooting-part-2.txt [5k 405]
38-what-s-next.txt [1k 748]